Updates from Woodchester Valley Vineyard on COVID-19

Update 22nd May:

To all our customers,

First and foremost we hope you are all keeping well and safe. We want to thank you for all the support we have had over the last week; we are very grateful for all your custom, essential for all businesses at a time like this. While we hope to be back up and running as normal as soon as possible please see below an update following the most recent Government guidance for England. Please note that this is subject to change.

Shop:
As of Monday 23rd March, we are closing our Cellar Door shop to walk-ins. We will be switching to online and over the phone purchases only. We will be offering free delivery to the whole of mainland UK for any order over 6 bottles. We have a variety of collections and gift sets available on our collections page here. Gifts sent to the recipient can be personalised by adding a note at the check-out for us to include with the delivery.

Tours/Tastings/Events: 
We are cancelling all tours & tastings until the end of June 2020 until 6th July. We are now accepting bookings for tours from 6th July onwards however we are limiting our capacity on all tours to ensure we can adhere to current social distancing guidelines. If you have a tour booked with us before July then we will be in touch with you directly. If you have a voucher that is due to expire before July then all vouchers have been extended; this includes vouchers bought through ourselves or one of our voucher providers. 

If the current timeline changes and we have to remain shut in July then all tours can be rescheduled for a later date. If you’d prefer not to commit to a date at this time then our tour vouchers are available for sale here and are valid for 2 years.

Accommodation:

We are now accepting bookings from July 6th onwards, however please note that subject to Government guidelines this date may change. If you have a stay booked before this date then we will be in touch direct. Should you wish to book a stay in July which subsequently has to be cancelled then all bookings can be transferred to another date. 

Our cancellation policy for the Vineyard Barn guest rooms is 5 days before check-in.

We have temporarily relaxed our cancellation policies for The Retreat and Woodchester Valley House for bookings made in July and August only. Cancellations for bookings made in July and August can be made up to 2 weeks before check-in.

If we have to close due to Government travel restrictions then these bookings will be eligible to be rescheduled or refunded if another suitable date cannot be found. 



We hope to keep in touch with you all over the next few months and rest assured we will be back with our full schedule of events, tours and wine tastings as soon as we can. In the mean time please do follow us on social media if you can and keep up to date on our website, where we'll be providing regular updates and some light hearted virtual wine tastings for those of you wanting some wine advice! We'll also keep you updated on our vineyard and winery operations; some things don't stop!

All the best for the next few months and we look forward to seeing you all soon.

Team WVV



 

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