Updates from Woodchester Valley Vineyard on COVID-19

Last Updated: 24/07/2020

To all our customers,

First and foremost we hope you are all keeping well and safe. We want to thank you for the amazing support we’ve had over the past few months; we are very grateful! Our shop is now open and we have started to welcoming guests back to stay at the vineyard. From the 7th August we will be restarting our vineyard tours and wine tastings – both our classic and sparkling tastings. Please note that we are not hosting any other events such as fizz & chips at the vineyard at the moment. 

We are adhering to all the latest Government guidance and will continue to update this page with any changes that we make and if there are any changing to the guidelines.

Please see updates about individual parts of the business below. We look forward to welcoming you back!

 

Cellar Door Shop
We have now re-opened our doors to our Cellar Door Shop and we are open seven days a week! Our opening hours for July are as follows:

Monday to Friday: 10am – 6pm

Saturday: 10am – 6pm

Sunday: 10am – 2pm

From August we will be closed on Sundays but operating the same hours Monday – Saturday.

Please note that we are unable to offer any tasting samples during this period. Please take note of the signage inside and outside our shop with regard to our Covid-secure procedures. We also ask that all our customers (unless you have an exemption) now wear face coverings when inside our shop in line with the current Government guidelines. 

We are continuing with our online and over the phone sales and will continue to offer free delivery for any 6 bottle purchase anywhere within mainland UK throughout July & August. We also have a ‘click & collect’ option on our website where you can order your wine online, choose the ‘Pick up in store’ option at the check-out so that your wine will be ready to collect. If you would like us to bring your ‘click and collect’ order out to you please phone ahead on 07523 967 219 so we can organise this for you.

From September we will be continuing free local delivery for all orders within postcodes GL5, GL6, GL8, GL10 and GL11 as well as free UK delivery for orders over £120. Delivery charges of £9.99 per order will apply for deliveries less than this outside the above postcodes.

We have a variety of collections and gift sets available on our collections page here. Gifts sent to the recipient can be personalised by adding a note at the check-out for us to include with the delivery.

 

Tours/Tastings/Events:
All tours & tastings until Friday 7th August have been cancelled and we have been in contact with all affected bookings – please contact us if you have a booking and do not believe you’ve been contacted.

From 7th August, we will be restarting our tours with a more limited schedule. Please see below for the tour dates and times. We are adapting our tasting room and our tour procedures to ensure that we can adhere to all the latest Government guidelines and run our tours as safely as possible for our customers and our staff.

A couple of things to note:

  • In line with Government guidance, we need a name and contact number for each household for the NHS track and trace system should they contact us requesting it. This will be kept for 21 days and then disposed of safely and will not be passed to anyone else. 
  • We ask that if you are experiencing any of the Covid-19 symptons (a new continuous cough, high temperature or loss of/change in normal sense of smell of taste) then you do not attend the tour. Please contact us and we will happily reschedule your visit or offer you a full refund. We will ask all guests to confirm on arrival that they are not experiencing any of these symptons.
  • We assume that each booking covers one household or social bubble and we will lay out our tasting room accordingly so that social distancing can be adhered to. If your booking covers more than one household or social bubble, please inform us at the time of booking so we can note this and set up accordingly.
  • We have reduced the number of spaces available on each tour in order to adhere to the social distancing guidelines. Please listen to your host on arrival, where you will be shown to your table. Throughout the tour please remember to keep your distance from staff and other guests on the tour. Your host will indicate appropriate places to stand and these will be marked clearly. We ask that you do not touch anything when in the winery.
  • Thank you and we hope you enjoy your tour!! We are looking forward to welcoming everyone back!

Tour timetable for August. 

Please click here to book a tour

We have extended all our tour vouchers so if you have a voucher due to expire in July or August please rest assured you will be able to redeem it – this includes vouchers bought directly from ourselves or one of voucher providers. If you’d like to come on a tour but would prefer not to commit to a date at this time then our tour vouchers are available for sale here and are valid for 2 years.

Accommodation:

We have now re-opened all our guest accommodation. Please see below for details regarding bookings for our different accommodation options. Please note that all our accommodation is now almost fully booked until 24th August. We have some limited availability for the remainder of August with greater availability from September onwards.

Vineyard Barns:.

If you’d like to book a stay then please get in touch with us or book online here. Please note that we have a two night minimum stay policy for weekend bookings.

Our cancellation policy for the Vineyard Barn guest rooms is 5 days before check-in.

If we have to close due to Government travel restrictions then these bookings will be eligible to be rescheduled or refunded if another suitable date cannot be found.

The Retreat:

If you’d like to book a stay then please get in touch with us or book online here. Please note that we have a two night minimum stay policy for all bookings at The Retreat.

We have temporarily relaxed our cancellation policies for The Retreat for stays booked in July and August only. Cancellations for bookings made in July and August can be made up to 2 weeks before check-in.

If we have to close due to Government travel restrictions then these bookings will be eligible to be rescheduled or refunded if another suitable date cannot be found.

Woodchester Valley House

We are accepting bookings as normal although please note that we have a three night minimum stay policy for all bookings.

We have temporarily relaxed our cancellation policies for Woodchester Valley House for bookings made in July and August only. Cancellations for bookings made in July and August can be made up to 2 weeks before check-in.

If we have to close due to Government travel restrictions then these bookings will be eligible to be rescheduled or refunded if another suitable date cannot be found.

We hope to keep in touch with you all over the next few months and rest assured we will be back with our full schedule of events, tours and wine tastings as soon as we can. In the mean time please do follow us on social media if you can and keep up to date on our website, where we'll be providing regular updates and some light hearted virtual wine tastings for those of you wanting some wine advice! We'll also keep you updated on our vineyard and winery operations; some things don't stop!

All the best for the next few months and we look forward to seeing you all soon.

Team WVV



 

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